FAQs – Frequently Asked Questions

Jump to: Booking & Pricing, Tour Logistics or Food

BOOKING & CANCELLING

I have a discount code, gift certificate or voucher. Where do I enter the code in order to get the discount?

You can enter the code in the check out phase of the booking. In the upper right corner you will see in orange “Click here to redeem a gift card / Promo code” right above the price of your tour.

What happens when I make my online booking for a food tour?

When you complete your food tour booking on our secure website you will receive an automated order confirmation containing your food tour booking details and meeting point information. On your credit card statement your purchase will show up as Eating Europe Inc.

The day I want to book doesn’t seem to be available. I see a call or email to book message. What does that mean?

I could be that the tour is sold out or that we don’t have a tour open for bookings. In both cases, you can send us an email and we can see if we can open another departure for your booking.

What is included in the price?

All food and drinks are included in the price. Some of our tours have a possibility to upgrade to a more luxurious drink package. The only thing not included is gratuities and they are always greatly appreciated.

What is Eating Europe’s Cancellation Policy?

Our cancellation policy is outlined here.

How do I cancel or reschedule my tour?

You can cancel or reschedule your tour by emailing us at [email protected] In some cases we need to charge a rescheduling fee

Are gift certificates available?

Travel gift certificates are available and make a wonderful present for anyone who is visiting or lives in any of our cities.

Can I book a private tour or class for my group?

Yes. We offer private group food tours for groups of up to 12 people, and custom tours for groups of any size. All private tours are priced on application so so please contact us on our private tours page for more information.

Do I have to book in advance? Can I just arrive and pay cash?

Tickets for all tours must be purchased on our website. Generally, food tours can be booked up to 4 hours before the tour departs! Walk ups or cash sales are not accepted.

TOUR LOGISTICS

Where do the tours start?

The exact location of the meeting point for your walking food tour or culinary experience will be provided immediately upon booking (and we’ll also send a reminder a few days before the tour is to depart). Our tour is held within easy reach of all modes of public transport.

Are there bathrooms available?

Yes, bathrooms are available at several of the tasting locations.

How long do tours run for?

The duration of our walking food tours is approximately 3.5 to 4 hours, with a 15-minute leeway on either side. You can find specifics on each tour’s page.

What is the size of the tour group?

The maximum number of people on our food tours vary, but generally is 12 people. You can find more details for each tour on that tours webpage.

How much walking is there?

Food Tours last approximately 3.5 to 4 hours and we will be on our feet for roughly half the time. Wear comfortable shoes to be on the safe side!

Are walking tours held in bad weather?

All of our tours go ahead – rain, hail or shine! In the case of rain, we are able to go inside many of the tasting locations and there are other places where we will be able to stay dry. We kindly ask you to look at the weather forecast and dress appropriately.

Are your tours only available in English?

At present, our tours are only led in English. However, should you desire another language please don’t hesitate to contact us for arrangements as we have many guide whom speak multiple languages.

FOOD

How much food is there on your food tours?

A lot! Over the course of our tours you will stop at multiple locations with tastings in each. This generally equates to to a large lunch or dinner. You will not leave hungry, we promise!

Do you cater for vegetarians, vegans, gluten free and/or kosher diets?

All of our food tours are vegetarian friendly, however it is not always possible to serve vegan, gluten free or kosher food at many of the stops. Please notify us of your dietary restrictions upon booking and we will do our best to accommodate your needs. If you have food allergies or intolerances and decide to try tastings in addition to those that have been specially catered for you, please be aware that you do so at your own risk and the company assumes no responsibility.

Is there alcohol?

Beer and wine are a part of many of our tours, and as such will be served at a certain point. Do feel free to ask for a soft drink alternative if you prefer not to drink alcohol. For children, soft drink alternatives will be available.

What beverages are served on your tours?

In addition to beer and wine, water is served during some tastings. However, we recommend you bring a bottle of water with you on your food tour, especially during the hot summer months.